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Browse common questions below — or send us a message and we'll come back to you within one working day.

CellSync™ is a professional-grade spectrum-light therapy device paired with a personalised skincare intelligence app. The Spectrum Mask uses a range of LED wavelengths to support the appearance of your skin, and the CELA™ app guides you through a personalised ritual built around scans of your skin over time. CellSync is a UKCA-marked cosmetic device — not a medical device. For any concerns about a specific skin condition, please consult a qualified dermatologist.

CELA is your personal skincare intelligence agent. She analyses photos of your skin, helps you build a routine, and tracks the appearance of your complexion over time. CELA focuses on appearance-based goals like radiance, the look of fine lines, and the appearance of an even-toned complexion. CELA cannot and will not provide guidance on medical conditions — for those, she'll always redirect you to a healthcare professional.

Most users find 3–5 sessions per week of around 10 minutes work well. Always use on cleansed skin and follow with your usual skincare. Consistency matters more than session length — short, frequent sessions over weeks support the appearance of your skin better than occasional long sessions.

Every formula is cosmetic-grade, UK-compliant, and built around well-tolerated, evidence-supported ingredients at appearance-effective concentrations. We avoid fragrance unless functional, and disclose every ingredient in plain language on each product page.

UK standard shipping: 2–5 working days. UK express shipping: 1–2 working days when ordered before 1pm. EU and international shipping: 5–10 working days, customs clearance permitting. You'll receive a tracking email when your order ships.

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A skin scan is a quick selfie taken in the CellSync app. CELA analyses the image in real time to generate nine skin metrics — including hydration, texture, radiance, and perceived skin age — along with your skin type and primary concerns. Your selfie is permanently discarded immediately after analysis; only the numerical metrics are stored. For the most accurate result, take your scan in good, even natural light, with a clean face and no makeup.

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Whether you have a question about our products, the protocol, or partnership opportunities — we'd love to hear from you.

Contact Information

General Enquiries

hello@cellsync.co.uk

Location

United Kingdom

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